Privacy Policy

Who we are

Filters Faster, LLC ("Filters Faster," "we," "us") is a small HVAC maintenance business based in Hudson, Massachusetts, serving homes and small businesses across MetroWest, Greater Boston, and Midcoast Maine. We're organized under the laws of the Commonwealth of Massachusetts.

Questions about your data or this policy? Email admin@filtersfaster.com.

What we collect

To schedule and service your HVAC visit, we collect:

• Contact info: your name, email address, phone number, and the service address where we'll perform the work.
• System details: HVAC make, model, age, filter size, and any notes you share about how the system is running.
• Service records: photos we take of your unit before and after each visit, the work performed, parts replaced, and any recommendations.
• Payment info: handled entirely by Stripe, our payment processor. We never see or store your card number. We see that a charge was made and its amount, date, and status.
• Communication preferences: whether you opted in to SMS appointment reminders, and whether you opted in to occasional marketing emails.
• Basic web data: when you visit filtersfaster.com we receive standard server logs (IP address, browser type, pages visited). We do not run third-party advertising or behavioral tracking.

How we use it

• Schedule your visit and confirm the arrival window.
• Send you reminders by email (and SMS if you opted in).
• Give you a record of the work performed, including photos.
• Bill you for the visit and send a receipt.
• Respond to questions, complaints, or warranty claims.
• Keep records required by Massachusetts business and tax law.
• Meet legal obligations including Massachusetts 201 CMR 17.00 (personal information safeguards) and M.G.L. c. 93H (breach notification).

We do not sell your information. We do not rent it. We do not use it to train AI models or share it with advertisers.

SMS messaging (TCPA)

If you check the SMS box during scheduling, we'll text you appointment confirmations and day-of arrival reminders. Message frequency varies by your appointment activity — typically 2–4 messages per booking (a confirmation, an arrival reminder, and any reschedule update). We do not use SMS for marketing, and we never send you a text unless you've checked the box. Message and data rates may apply.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except our messaging vendor (Twilio) as strictly necessary to deliver the texts themselves, or as required by law. See sub-processors for the full vendor list.

Reply HELP for help, or reply STOP at any time to opt out. After you opt out we'll confirm with one final message, then you won't receive further texts from us.

Marketing emails

We don't send marketing emails unless you opt in. If you do, every message we send includes a one-click unsubscribe link. We'll honor it within a few days.

Service providers we share data with

We use a small set of trusted vendors to run the business. They process your data on our behalf to deliver the service — they don't use it for their own marketing. A current list is on our sub-processors page. The main ones:

• Stripe — payment processing. Card numbers are entered directly into Stripe's secure form and never reach us.
• Twilio — SMS delivery (if you opted in).
• Resend — transactional email (appointment confirmations, receipts).
• Vercel — website hosting.
• Supabase — secure database storing your appointment + service records.

We may also share data with law enforcement if compelled by a valid legal request, with our attorneys or accountants if needed to defend our rights, or with a successor entity if Filters Faster is ever sold or merged.

How long we keep it

• Appointment and service records: 7 years (Massachusetts business records norm).
• Invoices and payment records: 7 years (tax and accounting norm).
• Photos taken during a visit: kept for the duration we keep your service record, then deleted on the same schedule.
• Marketing email subscriptions: kept until you unsubscribe, then purged within 30 days.
• SMS opt-in records: kept indefinitely as proof of your consent (required by TCPA), even after you opt out.

Your rights

You can ask us at any time to:

• Access — a copy of the personal information we have about you.
• Correct — fix anything that's wrong.
• Delete — remove your data (subject to the retention exceptions above, like tax records we're required to keep).
• Opt out of SMS (reply STOP) or marketing email (unsubscribe link).

Email admin@filtersfaster.com with your request. We'll respond within 30 days.

Massachusetts residents have additional rights under M.G.L. c. 93H if their personal information is involved in a breach. California residents have rights under the CCPA. We respond to verified rights requests from any US state where you live.

Security

We follow Massachusetts 201 CMR 17.00 safeguards for the personal information of MA residents:

• TLS encryption on every page of filtersfaster.com.
• Encryption at rest on the database storing your information.
• Multi-factor authentication required for our staff accounts.
• Audit logging on sensitive actions.
• Annual security review and written information security program (WISP).
• Signed data-processing terms with each of our service providers.

If you ever believe your information has been exposed by us, email admin@filtersfaster.com. Our response follows the timelines in M.G.L. c. 93H.

Children's privacy

We don't knowingly collect information from anyone under 13. Our service is booked and paid for by adult homeowners and property managers. If you believe we have information from a child, email admin@filtersfaster.com and we'll delete it.

Changes

If we change this policy in a way that meaningfully affects you, we'll post the updated version here with a new "last updated" date. Continued use of our services after that date means you've accepted the change.

Contact

Email: admin@filtersfaster.com